FAQs

Product

Where are the pieces produced?

All Àmile Studio garments are designed and produced in Barcelona, Spain, in local ateliers that share our values. We work in small quantities with high-quality materials and personally oversee every step of the process, from design to the final stitch.

How do our pieces fit?

Sizing tends to run small, although our pieces are made with stretchy fabrics. We recommend checking our size guide. For any questions about sizing, you can write to hello@amilestudio.com or reach us on Instagram at @amile.studio — we'll get back to you within 24–48 hours.

When will a sold-out product be available again?

We work in small quantities, so a piece can sell out quickly. If that happens, write to us at hello@amilestudio.com to check whether we can offer a preorder on the piece you have in mind.

Can I try your collection in a physical store?

We don't have a permanent store to try our collection, but we do pop-ups and events throughout the year. If you're based in Barcelona or nearby, you can write to us at hello@amilestudio.com to arrange a physical appointment at our studio.

How do I use a gift card?

The gift card is delivered by email and includes the code needed to redeem it at checkout.

If you wish to send it directly as a gift, select 'Send this as a gift' to add the recipient's email, name, and a personal message, and to schedule the delivery for a specific date.

If you prefer to purchase a virtual Àmile Studio card for yourself, the email will be sent to your email, and you may forward it to the recipient at any time.

Please note that gift cards are non-refundable. For a custom gift card amount, please contact us at hello@amilestudio.com.

How do I take care of my pieces?

You can check our 'Care instructions' for every piece on the product page of every item. You can also contact our customer service at hello@amilestudio.com for any further advice.

Shipping and Returns

What locations do you ship to?

We ship worldwide via UPS. Within Europe, we use DHL Parcel, and in Spain, Correos.

What are the shipping costs and delivery times?

Shipping rates vary by country and are detailed on our Shipping & Returns page.

How can I track my order?

Yes. You’ll receive a shipping confirmation email with a tracking number as soon as your package leaves our studio. And then you can follow your order. 

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Maestro, UnionPay, Bancontact, iDeal, Apple Pay, Google Pay, Shop Pay, and PayPal.

How do I make a return?

We understand that sometimes your purchase may not be exactly what you expected.

You may return any item within 14 days from the date of delivery, including discounted products.

To be accepted, items must be:

  • Unused
  • In perfect condition
  • In original packaging
  • With all original tags attached

We reserve the right to refuse returns that do not meet these conditions. Any delivery issues must be reported within 14 calendar days of receipt.

Returns sent after the 14-day period will be refused and returned to the sender. Return shipping costs and risks are the customer's responsibility.

Can I exchange an item for a different size?

You will need to return the item and place a new order for any exchanges. Please email us at hello@amilestudio.com  for a shipping cost refund that would otherwise be charged to your second order.